Job Title: Dental Concierge

Location: Pinar and Wagner Dental Office, Los Angeles, CA

Job Type: Full-time

The Role

At Pinar and Wagner Dental Office, the Dental Concierge is the first point of contact for our patients, ensuring a professional and seamless experience from check-in to check-out. This role combines exceptional customer service, administrative expertise, and clinical dental knowledge to enhance the patient journey.

Our ideal candidate is detail-oriented, a self-starter, and a team player who thrives in a dynamic, patient-centered environment. You will manage a variety of tasks, from scheduling appointments to assisting with dental coding and collections, while maintaining a welcoming and efficient front office.

Main Duties

• Patient Welcome: Greet patients with warmth and professionalism, ensuring they feel at ease.

• Appointment Coordination: Schedule, confirm, and manage patient appointments while optimizing provider schedules.

• Administrative Expertise: Maintain accurate patient records, process insurance claims, and manage billing and collections.

• Clinical Dental Knowledge: Be well-versed in dental procedures, terminology, and Invisalign to assist patients effectively.

• Software Proficiency: Use EagleSoft to manage patient records and streamline front-office operations.

• AI Tools: Leverage AI software like ChatGPT for generating patient communication templates, improving workflows, and streamlining administrative tasks.

• Insurance and Coding: Verify insurance coverage, handle dental coding, and process claims accurately.

• Collections and Accounting: Collect payments, manage patient accounts, and ensure accurate financial reporting.

• Concierge-Level Service: Provide personalized support, including follow-ups, referrals, and addressing patient-specific needs.

• Team Collaboration: Work closely with the dental team to ensure seamless communication and coordination.

• Reception Area Excellence: Maintain a clean, organized, and welcoming environment for all visitors.

Required Skills/Qualifications

• Experience: At least 1 year in a similar role, preferably in a dental or healthcare setting.

• Technical Knowledge:

• Familiarity with EagleSoft dental software.

• Strong understanding of dental procedures, coding, and terminology.

• Knowledge of Invisalign workflows and patient guidance.

• Experience with AI tools like ChatGPT or similar software.

• Skills:

• Exceptional multitasking abilities.

• Strong organizational and communication skills.

• Proficient in collections, accounting, and financial reporting.

• A self-starter who takes initiative and thrives in a fast-paced environment.

• Team player with a proactive approach to problem-solving.

Physical Requirements

• Ability to remain on your feet for extended periods.

• Must be able to lift up to 20 pounds.

• Frequent movement, bending, and reaching required to manage front desk tasks and patient needs.

Why Work With Us?

Pinar and Wagner Dental Office offers a supportive and growth-focused work environment. Benefits include:

• Competitive Compensation: Recognizing and rewarding your expertise.

• Benefits Package: Medical and dental coverage for full-time employees.

• Professional Growth: Opportunities for continuing education and career advancement.

• Team Culture: A collaborative, patient-centered team environment.

• Work-Life Balance: Flexible scheduling to suit your lifestyle.

How to Apply

Interested candidates should submit their resume and cover letter to info@universe-ar.com, with “Dental Concierge Application” in the subject line.